TALK TO US
The fastest answer usually comes from the branch itself. For everything else, send us a message and we will reply within a working day.
Call a branch
BRANCH CONTACTS
SS15, Subang Jaya
Closed · Opens 10:0012-G, Jalan SS15/4D, SS15
47500 Subang Jaya, Selangor
- Phone
- +60 3-5612 8840
- Today
- 10:00 – 23:00
- Ask for
- The branch manager on duty, for anything about an order in progress
Taylor's Lakeside Campus
Closed · Opens 11:00Level 2, Student Life Centre, 1 Jalan Taylor's
47500 Subang Jaya, Selangor
- Phone
- +60 3-5629 5117
- Today
- 11:00 – 18:00
- Ask for
- The branch manager on duty, for anything about an order in progress
For an order that's already placed, contact the branch directly
Everything else
SEND A MESSAGE
Feedback, allergens, large orders, lost property, or a compliment for the kitchen — this reaches the team that can answer it.
- We answer between 10:00 and 20:00, seven days a week.
- Include your order code (it looks like BG-260921-0138) if your message is about an order.
- Please do not send card numbers. We will never ask for them.
Send us a message
We read everything. For anything urgent about an order in progress, call the branch.
Answers
FREQUENTLY ASKED
The six questions we are asked most. Each one expands.
Are you halal certified?
We describe ourselves as Muslim-friendly rather than certified. There is no alcohol or mirin in any sauce, our kimchi is fermented without fish sauce or shrimp paste, and chicken preparation is kept to its own station with colour-coded boards.
We are happy to talk through any preparation step at the counter or on the phone. If certification matters to your decision, please ask us directly rather than assuming.
How do I check allergens?
Every dish lists its allergens on the menu page, and the detail view shows the full ingredient description. The most common ones across our menu are wheat, soy, sesame, dairy and egg.
Our kitchen is small and shared, so we cannot promise a dish is free from traces of another. If an allergy is severe, call the branch before ordering so the kitchen knows before your food is started.
What area do you deliver to?
SS15 delivers within 8 km and Taylor’s Lakeside within 6 km, measured from the branch. If your address falls outside both radii, checkout will offer pickup instead of silently failing.
Delivery is handled by a third-party rider service. Once a rider collects your order, the delivery time is in their hands and the tracking screen shows their live status.
How do refunds work?
You can cancel any time before payment completes. After the branch confirms the order, cancellation is no longer possible in the app — contact the branch and they will help.
If a branch rejects an order, a refund starts automatically with a reference you can quote. Prototype business rule: the branch has 5 minutes to accept or the order is auto-rejected and refunded.
Refund completion time depends on the payment provider and the customer's bank. Maybank card reversals typically settle in 3–5 working days; DuitNow QR refunds may require a manual bank transfer.
The full rules are in our refund policy.
Where can I use the photo booth?
The photo booth is an in-store experience at our outlets. Visit the branch and ask our team where the booth is located.
See photos and outlet information on the photo booth page.
Can you handle a large or catering order?
Yes, with notice. For anything over ten sets or two family feasts, call the branch at least a day ahead so the kitchen can plan the fryer around it. Tell us the time you need it ready rather than the time you will order.
Large orders are paid in the app like any other order. We do not take deposits over the phone.
Still stuck?